Very individualized attention. They will evaluate you and give you the best exercise routines to fit your needs. Had a question with a charge and it was addressed and taken care of the same day! I have seen my wife and daughter go to PT which is part of a large group. The therapists, at the large group, were stretched very thin and were working with a half dozen people at a time. Although they were good I prefer more individualized attention. My visits were in the morning and were never crowded. A record was kept of the progress I made over my two months of therapy. My improvement was quite significant!